Effective as of June 15, 2023

This document describes Homeward Bound Adirondack’s (“HBA”) use of information regarding the veterans and families we serve, and the financial supporters of our mission.

General User Privacy Policy
This privacy policy applies to general users of the HBA website and describes how HBA protects information you provide when you use this website. Although elements of this policy may apply to the veterans we serve, their caregivers, and our donors who visit our website, we do collect additional data from these groups of people. Please see those specific privacy policies below. HBA is committed to ensuring that your privacy is protected. It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time to time, so make sure to check this page periodically. If you have any questions about this policy, please email us. You can also mail us a letter at Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

What type of information does HBA collect?
There are two basic types of information that HBA might collect: personal and non-personal information. As you browse the HBA website, you may opt to provide HBA with personal information such as your name, address, phone number, or email address.

When does HBA collect this information?
We collect non-personal information from you as you use any of the pages on our website. We collect personal information from you only when you specifically provide it to us.

How does HBA use the information we collect?
HBA uses information from different site visitors in different ways. We use information provided to us through the donation process in accordance with the Donor Privacy Policy; we use information provided to us by the veterans and caregivers we serve in accordance with the Veteran and Caregiver Privacy Policy. Both policies may be found below. We may also use personal information provided by general users of our website who are not veterans or caregivers and are not engaging in the donation process. We might, for example, ask for your information if you contact us directly. We may also use your personal and non-personal information in the following ways:

• Entering your information into our databases for internal record keeping, reporting, and data analysis;
• Communicating with you to obtain your input, provide information about our programs and events, or request contributions (provided you have opted to receive such communications);
• Improving our programs and services;
• Customizing our website according to your interests;
• Sharing information with third parties who help us manage our website and databases, and who assist us with our marketing efforts; and
• Sharing information with third parties as required by law, or a part of a legal process;

Does HBA share my information?
HBA may share your personal and non-personal information as discussed herein. We do not sell or rent the personal information of our general website users for profit. Additionally, we do not share mobile phone numbers unless you specifically authorize us to do so (or unless we are required to do so by applicable law or regulation).

How does HBA secure my personal information?
HBA is committed to ensuring that your personal information is secure. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and our employees are provided training on how to treat your data securely.

Will HBA contact me?
If you provide us with your contact information, we may provide you with information about how you can help this generation of injured veterans. However, if you would not like to receive these messages, you can opt out of having your personal information used for certain purposes when we ask for your contact information.

How do I request my personal information be deleted from HBA?
Please email us at [email protected].  You can request personal information be deleted from HBA by sending a letter to Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

How do I opt out of receiving messages from HBA?
Please email us at [email protected].  You can stop receiving messages by sending a letter to Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

Links to other websites and third party services
Sometimes we’ll provide you with a link to another website or service hosted by a a vendor providing additional services and website functionality.

How do I update my information?
Please email us at [email protected].  You can also send a letter to Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

What if I have questions about this policy?
Please email us at [email protected] with any questions about this policy. You can also mail us a letter at Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

Veteran and Caregiver Privacy Policy
This Veteran and Caregiver Privacy Policy applies to veterans and their caregivers who register with HBA to receive the benefits of HBA’s programs and services. If you register for our programs and services, rest assured that we use industry-standard safeguards to protect your data, including firewalls, physical safeguards, and encryption.

This policy describes how HBA protects information which veterans and their caregivers provide in conjunction with their registration with HBA, and applies regardless of whether the registration occurred online, over the phone, or in person.  Throughout this privacy policy, or the “policy,” veterans and their caregivers who register for HBA’s programs and services may be referred to as “Veteran,” “Caregivers,” or simply, “you.” This policy may supplement the General User Privacy Policy (above), which covers all users of the HBA website. Although this policy is intended to compliment that General User Privacy Policy, this policy applies specifically to information you provide us in conjunction with your registration or your status as a Veteran or Caregiver. This policy also supplements the Donor Privacy Policy (below), which applies to any information you provide in conjunction a donation to HBA. For example: if you navigate to a donation page on our website and make a contribution to HBA, the information you provide during your donation will be stored in accordance with the Donor Privacy Policy. If you navigate to the registration page and register as a Veteran, that data will be used in accordance with this policy. If you provide us additional information relating to your participation in our programs and services, that information will also be governed by this policy. It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time to time, so make sure to check this page periodically. If you have any questions about this policy, please email us at [email protected].

What type of information does HBA collect?
HBA collects different information depending on whether you’re a Veteran or Family Support member.

Veteran: As a Veteran, we will ask you for your service information, such as your branch, rank, and service dates. We will also ask for your contact information, such as name, email address, telephone number, and mailing address. We will also ask other identifying information, such as date of birth, gender, and type and location of your injury. Lastly, we’ll ask you for eligibility documentation. This may include a DD214, VA ratings decision, record or Purple Heart orders or citation. Once you are registered as a Veteran, depending on your level of involvement with our services, we may ask you for additional information. This may include questions about your individual hobbies and interests, benefits claims details, basic financial information, basic physical and mental fitness details, and other information that may be relevant to the particular program or service you are interested in.

Family Support: When you register as a Family Support member, you will be asked for your relationship status with an eligible veteran; i.e., whether you are related to or supporting a. We’ll ask for information about the veteran you support, including his or her name, service details such as branch, rank, and service dates. We will also ask you for your contact information, such as name, email address, telephone number, and mailing address, as well as other identifying information like date of birth and gender.

When does HBA collect this information?
We collect your contact information and service details when you register for HBA’s programs and services. This can be done online through our website, in person with a HBA employee, or over the phone. We may collect the additional information mentioned above through conversations with you. Though you are not required to provide this information, your ability to participate in a particular program or service may be impacted if we don’t have relevant information. We may also be provided information about you from other groups who refer you to us to take advantage of our programs and services. They will typically notify you and seek your consent before providing us with such information. No matter how we receive your information, rest assured we will use it in accordance with this policy.

How does HBA use the information we collect?
Generally, HBA uses this information to tailor our programs and services to fit your needs. We will use your eligibility documentation to ensure whether you are eligible to receive HBA’s program services. We will use your contact information and other information that we collect for the following reasons:

• For internal record keeping, reporting, and data analysis;
• To communicate with you to obtain your input and provide information about our programs and services;
• To improve our programs and services;
• To customize our website according to your interests;
• To share information with third parties who help us deliver our programs and services;
• To share information with third parties who deliver their own programs and services to veterans and their caregivers;
• As required by law or as part of a legal

How does HBA share my information?
HBA shares your personal and non-personal information only as discussed above. We will not share your information with a third party that does not provide services (or help us provide services) to our Veteran and Family Support members, nor for purposes of adding you to a mailing list. We will never sell or rent your personal information for profit.
HBA will not share your mobile phone number with a third party unless you specifically permit us to (or if we have to share it in order to comply with law or regulation). This policy does not apply to any information that you provide to these third parties, and we encourage you to ask those third parties any questions you may have about their use of your data.

How does HBA secure my personal information?
We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and we train our employees on how to treat your data securely. Additionally, when HBA shares your information with third parties, HBA takes reasonable steps to ensure that third party has sufficient safeguards in place to protect your information.

Will you use my information to contact me?
Yes. From time to time, a HBA employee will reach out to you to confirm your contact information and ensure you are taking advantage of our programs and services. We will also send you regular information regarding programs and services available in your area.
If you would like to stop receiving communications from us, please let us know by emailing us or by sending us a letter to Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

How do I update my information?
Email us or send us a letter at Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

What if I have questions about this FAQ?
We’d be happy to hear from you. Please email us with any questions about this policy. You can also mail us a letter at Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

Donor Privacy Policy
This privacy policy applies to HBA supporters and describes how HBA uses information you provide when you make a donation to us or sign up to receive emails (the “Donation Process”). When you provide us your information, rest assured that HBA uses industry-standard security measures, including encryption, firewalls, and physical security to protect your data. Please remember that this policy applies to information provided by supporters during the Donation Process. Veterans who register for our programs and services can find more information at the Veteran and Caregiver Privacy Policy, while users of the website should review the General Privacy Policy. (Both policies can be found above.) For example, if you register for HBA’s programs and services and also make a donation to HBA, the information you provide during your registration will be used in accordance with the Veteran and Caregiver Privacy Policy, while the information you provide while making your donation will be used in accordance with this policy. Other information may be gathered in accordance with our General User Privacy Policy. It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time-to-time, so make sure to check this page periodically. If you have any questions about this policy, please email us. You can also mail us a letter at Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

What type of information does HBA collect?
During the Donation Process, HBA will likely ask for information that could be used to identify you. This includes your contact information, such as your name, mailing address, phone number, and email address. If you donate via credit or debit card, we will also ask for your card number, expiration date, and other information necessary to process the transaction. If you donate via check, we may ask for limited bank information.

When does HBA collect this information?
We collect this information from you during the Donation Process. If you donate online, your donation will not be processed without certain required information. We may also collect information as we communicate with you after your donation is made. Third parties may also share your information with HBA, in accordance with applicable laws, rules, and standards. Rest assured that no matter how we access your information, we’ll use it only in accordance with this policy.

How does HBA use the information we collect?
We generally use your information to process donations, send you periodic messages, and share with other parties for the purpose of furthering our mission, as required by law, or as part of a legal process. HBA uses donor information in multiple ways, including:

• Enter your information into our databases for internal record keeping, reporting, and data analysis;
• Communicate with you to obtain your input, provide you with information, or request contributions (provided you have not opted out of receiving such communications);
• Provide you with necessary tax information regarding your donation;
• Customize our website according to your interests;
• Share information with third parties who provide goods and services to HBA (g., parties who process donations or help us manage our website and databases);
• Share information with third parties to help inform you of other groups you may wish to support; and
• Share information with third parties as required by law, or a part of a legal

Does HBA share my information?
HBA may share your personal information as discussed herein. When HBA shares information with outside organizations, it does so subject to appropriate confidentiality rules designed to protect your information from unintentional disclosure. Please note, however, that HBA will not share your mobile phone number with a third party unless you specifically permit us to do so (or if we have to share it in order to comply with law or regulation). 

Can I opt out of receiving messages and sharing of my information?
Yes. We provide you with the opportunity to opt out of having your personal information used for certain purposes when we ask for this information. If you would like to stop receiving communications from HBA, you may opt out of receiving such messages by emailing us. You can also mail us a letter at Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983. If you would like to opt out of all communications, please contact us immediately.
If you would like to opt out of sharing personal information with other organizations, please contact us immediately.

How does HBA secure my personal information?
HBA strives to ensure the security of your personal information. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and we train our employees about how to treat your data securely. If you make a donation over the phone or on our website, HBA utilizes industry-standard safeguards to protect your information including encryption, network firewalls, and physical security.

How do I update or delete my information?
You can mail us a letter at Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

Will you contact me if I give HBA my information?
Yes. HBA will send you messages about how we are serving injured veterans and service members and how you can help. You can opt out of receiving these messages as discussed above in the “Can I opt out of receiving messages and sharing of my information?” section above.

What if I have questions about this FAQ?
Please email us with any questions about this policy. You can also snail-mail us a letter at Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.

What type of information does HBA collect?
HBA will ask for information that could be used to identify you. This includes your contact information, such as your name, mailing address, phone number, and email address. If you’re donating you will also be asked to provide a credit or debit card number, expiration date, and other information necessary to process the transaction. If you’re registering for retreats or events you may be asked to provide military identification such as DD-214, Veterans Identification Card, or Veterans Administration Card.

When does HBA collect this information?
We collect this information from you during the registration process on our events and retreats. We may also collect information as we communicate with you after your registration. Third parties may also share your information with HBA, in accordance with applicable laws, rules, and standards. Rest assured that no matter how we access your information, we’ll use it only in accordance with this policy.

How does HBA use the information we collect?
We generally use your information to process registration, donations, send you periodic messages, and share with other parties for the purpose of furthering our mission, as required by law, or as part of a legal process. HBA may use your information in the following ways:

• Enter your information into our databases for internal record keeping, reporting, and data analysis;
• Communicate with you to obtain your input and provide you with information about your Carry Forward®, Student Ambassador, or other registration;
• Update you on other events or programs you might be interested in attending or participating in.
• Provide you with necessary tax information regarding your donation;
• Customize our website according to your interests;
• Share information with third parties who provide goods and services to HBA (g., parties who process donations or help us manage our website and databases);

Does HBA share my information?
HBA may share your personal information as discussed herein. When HBA shares information with outside organizations, it does so subject to appropriate confidentiality rules designed to protect your information from unintentional disclosure.  Please note, however, that HBA will not share your mobile phone number with a third party unless you specifically permit us to (or if we have to share it in order to comply with law or regulation). 

Can I opt out of receiving messages and sharing of my information?
Yes. Please see information above.

How does HBA secure my personal information?
HBA will use the same security methods as discussed above.

Will you contact me if I give HBA my information?
Yes. As discussed above, HBA will send you information to veterans specifically about the event for which they are registered and to supporters specifically about the information they requested. You can opt out of receiving these messages as discussed above in the “Can I opt out of receiving messages and sharing of my information” section above

What if I have questions about this policy?
Please email us with any questions about this policy. You can also mail us a letter at Homeward Bound Adirondacks PO Box 1100, Saranac Lake, NY 12983.